Frequently Asked Questions
Q. I already have a small wireless network in my home.
Will my wireless equipment pick up your signal?
A. No. Our transceivers
are highly specialized commercial grade radios designed specifically for long
distance, encrypted transmission of the Internet data stream. However, our
service can easily connect directly to your existing wireless network!
Q. Does your service utilize the "Wi-Fi" technology I have heard so much
about?
A. No. WiFi technology was designed for small coverage
area access points such as an office environment, home interior or localized
'hot spots' for portable computer users.
Although our radios utilize
the same frequency spectrum as the Wi-Fi devices, their transport protocol is
entirely different and is designed for – and optimized for – long
range, interference free transmission. These carrier grade transceivers are not
subject to the "hidden node" problem that is the eventual downfall of outdoor
networks designed and built around consumer grade WiFi cards and desktop access
points.
Q. Will I require a large antenna to pick up your
signal?
A. In many cases no. Antenna size will primarily depend on your
distance from our transmitter, but most people in the city limits will require
only a small, flat antenna, which can mount to the side of a house — or
even mount (with provided suction cups) to a window inside the house!
Q. Can I install the system myself?
A. If you are in close
proximity to one of our transmit locations, the system can be easily
self-installed. We do, however, offer many optional configurations for long
distances or high obstructions around the perimeter of the installed location.
Some of these configurations require professional installation.
Q.
Is it true that I must have line of sight to your transmitter to receive the
signal?
A. Our system is classified as 'near line of sight'. Although
our signal will not pass through hills or buildings, some obstructions such as
trees will not (depending on distance) obscure our signal. If your location is
questionable, we will be happy to conduct a sight survey at your premises at no
charge to determine signal availability!
Q. Will I loose my
connection in bad weather?
A. NO! Our transceivers utilize a part of
the radio frequency spectrum which is not adversely effected by hard rain and
fog.
Q. Can I try your service before I buy?
A. Yes! You
can come by our office at 151 Las Flores where we have a system set up with a
computer specifically for potential customers to try out. Come by today and see how fast you can surf your favorite
web sites!
